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North Yorkshire (Compass Phoenix) (formerly BUZZ and REACH)

Supporting Children & Young People in North Yorkshire

Compass Phoenix is a free, confidential health and wellbeing service for children and young people between the ages of 5-19.

It’s also available for young people with Special Educational Needs and Disabilities (SEND) and an Education Health and Care Plan (EHCP) up to the age of 25.

The Compass Phoenix service is for those children and young people who may benefit from receiving early help and prevention of harm work in relation to mild to moderate emotional wellbeing and mental health issues.

The aim of the service is to improve outcomes for children and young people’s mental health by strengthening the range of mental health support available to children and young people.

We offer:

  • One-to-one and group work support and interventions for children and young people aged 9-19, with mild to moderate mental health issues.
  • Support to schools to develop a whole school approach towards emotional and mental well-being through the delivery of training.
  • Professional Consultation to school and college staff, providing advice and guidance on emotional wellbeing and mental health to help make sure that children and young people get the right support at the right time in the right place.
  • Our BUZZ US text messaging service.

Our dedicated team help young people to make sustainable lifestyle changes in order to improve their long-term health, resilience and emotional wellbeing, reduce risk to themselves and others and equip them to reach their potential.

We also work with school and college staff to build their confidence and knowledge of approaches to support the emotional and mental health needs of the children and young people.

How the service can help you

If you are starting to struggle with your mental health, then our caring and dedicated team can meet you face-to-face or we can support you on the phone or by an online video call.

We use ‘talking therapies’ (sometimes called ‘therapeutic interventions’) designed to help you cope and to understand your particular issues. We can also suggest useful ways family members and others close to you might be able to support you at home – but this is something we would talk to you about first.

How you can get support if you’re a child or young person

You can speak to someone from Compass Phoenix by ringing us on 01904 661916 or on our Freephone number 0800 008 7452.

If you are a young person wanting to make a self-referral, please download our Request for Support form, then email the completed form to phoenix@compass-uk.org

Learn about our BUZZ US text messaging service.

Referrals from parents or carers

We operate an open referral system which means that as well as taking self-referrals we also take referrals from parents and carers. Download our Request for Support form then email the completed form to phoenix@compass-uk.org

Professional referrals

Professionals are also welcome to make referral but we ask them to complete a referral form. If you would like to have a chat first please call 01904 661916 to talk over their concerns before completing a referral form. Download our referral form.

If you would like to request a call back, please complete our Call Back Request

How to access Professional Consultations

Professional Consultation appointment are arranged for school staff to anonymously discuss a young person’s mild to moderate mental health concern and receive timely advice, guidance, support, resources and signposting.

This enables school staff to deliver preventative, targeted interventions with the young person / group of young people or to be given the appropriate advice to access other specialised support.

This process provides schools with:

•  Timely support and advice
•  High quality interventions
•  Support children/young people need, when they need it

A more creative approach will be used for primary aged children focusing on character building and self esteem with a focus on motivational skills, self awareness and managing relationships for secondary aged young people.

BUZZ US Text Message Service

Compass offers a confidential text messaging service to young people aged 11-18 across North Yorkshire.

Text 07520 631168 for confidential advice, support and signposting from a wellbeing worker within one working day via text.

When you text BUZZ US, you’ll get a message back letting you know if we’re open or closed. It’ll also tell you what you can do if we are not open and you need help in the meantime.

This might include contacting your doctor, visiting an NHS walk-in centre or calling NHS 111. You can also look up your local child and adolescent mental health service (CAMHS) crisis number. Also remember that if it is an emergency dial 999 or visit A&E.

Text us!

Young people can text BUZZ US about any mental health or wellbeing worries. Such as low mood, stress, eating problem, self harm, anxiety or self esteem.

We will get back to you within a day during the week.

If that feels like too long and you are in need of urgent help or you feel in crisis, please contact the help suggested above and here.

Real people, real help

Once the qualified wellbeing worker – it’s a real person! – has introduced themselves, they will ask you questions around your problem to make sure that they are offering you the right support, advice or signposting to other people who can help you.

After you have received the help you need, we’ll ask for your feedback. But you can text us again if you need us again!

The service is open Monday – Thursday 9am-5pm and Friday 9am-4.30pm (excluding Bank Holidays).

You can also stop receiving messages from BUZZ US at any stage by texting STOP to the number. We at Compass record and keep all messages they receive in our central files.

Please note this important information

We do not usually inform parents, teachers or anyone else if you contact BUZZ US. We might inform someone if we were concerned about your safety, but we would usually speak to you first.

Your messages are stored and can be seen by other Compass staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we’ve received your text.

Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact your doctor, visit a NHS walk-in centre or call NHS 111. If it is an emergency, dial 999 or visit A&E. Our text number does not receive voice calls or MMS picture messages.

We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps).

Prevent BUZZ US sending messages to you by texting STOP to our number. Please respect your school’s mobile phone policy. Messages are charged at your usual rates.

Opening times

Most of the appointments we offer tend to be between 9:00am and 5:00pm Monday to Thursday, and 9:00am and 4:30pm Fridays – but if these times don’t suit you, just let us know and we’ll see if we can arrange something at a time that’s more convenient to you. We are not open on weekends or bank holidays.

If you require support out of these hours and feel you are in danger or at risk of harm, you can contact the CAMHS Crisis service on the following numbers:

  • If you live in Scarborough, Whitby, Ryedale, York, Selby, Harrogate, Ripon, Hambleton and Richmondshire call CAMHS Crisis on 0800 051 6171 which is available 24/7.
  • If you live in Craven call FIRST RESPONSE (CAMHS Crisis) on 01274 221181 which is available 24/7.
  • Or in an emergency dial 999

If you are looking for support with a substance misuse issue, please contact the Humankind charity on Telephone: 01723 330730 (option 2) or Freephone: 08000 14 14 80 (option 2)

Meet the team

Lisa Gale

Service Manager

Lotty Jarvis

Team Leader (clinial)

Rachael Askew

Team Leader ( operations & administration)

Rob Walwyn

Administrator

Caroline Cowie

Administrator

Nadine May

Training & Consultation Worker

Alice Sotirchos

Training & Consultation Worker

Pip Nix

Training & Consultation Worker

Melanie Simcoe

Senior Practitioner

Katie Hazard-Worrall

Emotional Wellbeing Practitioner

Jonny Bulmer

Emotional Wellbeing Practitioner

Hannah Frith

Emotional Wellbeing Practitioner

Ashleigh Coombs

Emotional Wellbeing Practitioner

Jess Bowers

Emotional Wellbeing Practitioner

Sarah Wilmore

Emotional Wellbeing Practitioner

Rob Miller

Emotional Wellbeing Practitioner

Maggie Clarke

Assistant Director - Universal Services