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Coronavirus (COVID-19) update: For information about how our services are providing support during the pandemic, please visit the service pages. Click here for related health and wellbeing resources.

Tower Hamlets (Compass Safe East)

A free, confidential health and wellbeing service for children and young people who need support around drug and alcohol use and/or sexual health. The service works with anyone who lives or studies in Tower Hamlets up to the age of 19 (up to 25 if you are in care, have special educational needs or a disability). Our aim is to help you make decisions where you feel you are in control of your health and wellbeing.

We listen to young people and help them to feel welcome and comfortable when they access our services. You have the right to attend services that are friendly, confidential, non-judgemental and treat you with respect. We do not tolerate any forms of discrimination at Safe East.

Feel free to drop in! You do not need to book an appointment. You could also bring along a friend if you need them to support you but occasionally you may need to be seen alone by one of our health and wellbeing nurses or workers depending on what your needs are.

How the service can help you

Contact us if you need support with:

  • Drug or alcohol use
  • Stop smoking support including Nicotine Replacement Therapy (NRT)
  • Sexual health
  • Free condoms
  • STI testing
  • Contraception

If you feel that you, or someone you know, would benefit from our support or would like some more information about the service, you can get in touch anytime via:

How you can access the service

  • Telephone on 0203 954 0091 to speak to one of our friendly team
  • Text (ChatHealth confidential text messaging) on 07520 615 593
  • Email compass.towerhamletsyphws@nhs.net
  • Drop in to our hub (Safe East Clinical Hub, 59 Mile End Road, Mile End E1 4TT) – no appointment necessary during opening hours – or one of our other venues (see below for locations and opening times)
  • Our confidential online referral form

Or check out our Twitter page @safeeast for more information.

Our office opening hours are Mon-Thurs 09:00 to 17:00, Fri 9:00 to 16:30.

We will get back to you within one working day if you contact us outside these hours.

DISRUPTION TO OUR SERVICE AS OF THURSDAY 19th MARCH 2020 DUE TO CORONA VIRUS

Image result for public health england corona virus

We want to ensure your safety during this period so we are making some changes to our regular service until the corona virus (COVID-19) is under control.

Unfortunately, we cannot see any young people who have symptoms or are exposed to any family members who have the corona virus.  We are here to support your needs, so you will still be able to access our service. However, you will need to contact us before hand to book an appointment.   

You can reach us on 020 3954 0091 or by accessing  our ChatHealth text messaging  service on 07520 615 593

If you need to speak to someone urgently, you can contact our Health and Wellbeing Practitioner on  07860 438459

For general information on the corona virus visit:-

www.nhs.uk/conditions/coronavirus-covid-19

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Drop-in opening times and further details

Monday
10:00am – 2:00pm
Safe East Clinical Hub
59 Mile End Road, Mile End,
E1 4TT
Tel: 020 3954 0091
Drop in self referral
Drop in health and
wellbeing clinic
Sexual health clinic
Monday
4:30pm – 6:30pm
Limehouse Youth Club
Limehouse Causeway, Poplar,
E14 8BN
Tel: 020 7364 6387
Drop in health and
wellbeing clinic
Tuesday – Friday
1:00pm – 6:00pm
Safe East Clinical Hub
59 Mile End Road, Mile End,
E1 4TT
Tel: 020 3954 0091
Drop in self referral
Drop in health and
wellbeing clinic
Sexual health clinic
Tuesday
5:30pm – 8:00pm

Eastside Youth Centre
6 Parnell Road, Bow,
E3 2RB
Tel: 020 8981 3298 (3:00pm – 6:00pm)
Drop in health and
wellbeing clinic
Wednesday 4:00pm – 7:00pm
(weekly rotation)


Collingwood Youth Centre

Community Hall, Headlam Street
E1 5RT
Tel: 020 7364 4937

Columbia Road Youth Centre
27 Columbia Road
E2 7QB
Tel: 020 7364 4937

Limehouse Youth Club
Limehouse Causeway
E14 8BN
Tel: 020 7364 6387

St Andrews Wharf Youth Centre
Mast House Terrace
Britannia Road
E14 3RW
Tel: 020 7364 6387

Wapping Youth Centre
Tench Street
E1W 2QD
Tel: 020 7364 5022

Christian Street Youth Centre
30 Challoner Walk, Whitechapel
E1 1AZ
Tel: 020 7364 5022

Haileybury Youth Centre (Boys group)
Haileybury Centre, 2 Ben Jonson Road,
E1 3FQ
Tel: 020 7364 6113

Tramshed Youth centre
Digby Street
E2 0LS
Tel: 020 7364 6113

Drop in health and
wellbeing clinic
Wednesday
7:30pm – 8:30pm

Linc Centre
70 Fern Street, Bromley by Bow
E3 3PR
Tel: 020 7538 5748
Drop in self referral
Sexual health clinic
Friday
3:00pm – 6:00pm

Spotlight, Langdon Park
30 Hay Currie
E14 6GN
Tel: 020 3011 1333
Drop in self-referral
Sexual health clinic
Saturday
11:00am – 2:00pm

The Hub
The Hub, 59 Mile End Road, London
E1 4TT
Tel: 020 7510 4000
Drop in self-referral
Sexual health clinic

Making services better for young people in Tower Hamlets

Tower Hamlets is rolling out the YOU’RE WELCOME Programme !  Find out more about how your service can become young people friendly by achieving the YOU’RE WELCOME accreditation award.

WHAT IS YOU’RE WELCOME?

  • A set of non-mandatory standards developed by the Department of Health in 2008 (revised in 2011, endorsed by WHO),  designed to improve access and quality by creating young people friendly health services
  • The standards set out principles to help commissioners and providers to improve both NHS and non-NHS health services for young people
  • They provide opportunity to drive up quality and engage young people in service improvement, design and review – Young Verifiers

WHAT CRITERIA WOULD I NEED TO MEET?

Settings would have to meet all 7 standards to get the award:

  1. Involving young people in their care and in the design, delivery and review of services
  2. Explaining confidentiality and consent
  3. Making young people welcome
  4. Providing high quality health services –includes 5 specialist standards
  5. Staff skills and training
  6. Linking with other services
  7. Supporting young people’s changing needs

HOW DOES IT WORK?

  • Settings who have not previously received the YOU’RE WELCOME accreditation will need to complete a Self-Assessment toolkit
  • If you have previously received the award you will need to be re-validated(every 18 months)
  • As par of the verification process, Young Verifiers will conduct a mystery shopping visit
  • The Moderation Panel made up of key stakeholders agrees the YOU’RE WELCOME accreditation

WHAT’S IN IT FOR ME?

By achieving the award, your service will benefit from:

  • Getting your service reviewed from the perspective of a young person
  • Increased confidence in staff so that they are better able to address the needs of young people who access your service
  • Making improvements that will help to increase young people’s access to your service
  • Improved commissioning prospects by having achieved a recognised quality standard that is supported by Public Health England, NHS England and the Department of Health.

So far a number of services have been re-validated and are awaiting the verification process. We are also inviting all organizations who provide services for young people to take advantage of this opportunity to help improve health outcomes for young people who live in or access the borough.

For more information contact Jacqueline Francis, YOU’RE WELCOME Co-ordinator on 07880 974 162 or Jacqueline.francis@compass-uk.org

Train to become a Young Verifier to help to make local services better for young people in Tower Hamlets

RECEIVE a £100 INCENTIVE

No experience necessary!

Are you

  • 15-20 years old?
  • Concerned about how health services are delivered to young people?
  • Interested in helping to shape services for young people and gaining recognition for carrying out outstanding work in your community?
  • Available to meet one evening per week in Tower Hamlets for training and to carry out mystery shopping visits?

Young Verifiers use the set of quality standards which services have to meet and evidence in order to prove that they are young people friendly to award services with the You’re Welcome Accreditation.  This is measured through the completion of a self-assessment toolkit followed by an assessment.  Settings include health centres, pharmacies, GPs and other health ‘settings.’

WHAT’S IN IT FOR ME?

Becoming a Young Verifier will help you to:

  • Develop self-confidence
  • Increase your communication skills
  • Help shape the way health services are delivered and evaluated.
  • Gain valuable work experience to enhance your CV, college and university applications
  • Receive full accredited training (AQA Award), certificate and a reference from Safe East

COME ALONG TO OUR FREE TRAINING DAY

WHEN:  TBC

TIME:   9:30am — 4pm           

 WHERE: Safe East Admin Hub, 2-12 Cambridge Heath Road, GMO4 (Opposite Smash Fitness Gym Entrance), 1st Floor, Bethnal Green, London E1 5QH

HOW TO APPLY

To find out more about how you could become a Young Verifier and the YOU’RE WELCOME programme please contact us on 07880 974 162 or email jacqueline.francis@compass-uk.org

Peer Education Programme

The Peer Education Programme is aimed at years 9-12s and is centered around Healthy and Unhealthy relationships.  We have recognised the need for young people to build their resilience to help to safeguard their health and that of others as many young people are unable to cope with issues that challenge their health and “bounce back.”  By focusing on building resilience, young people will be equipped to help them deal with many of the issues that they face during their transition from adolescence to adulthood such as premature and risky sexual behaviour, substance misuse, smoking, bullying and social media issues, exploitation, relationship stresses and body image and confidence.

How it works

  • Young people are nominated by staff members to become Peer Educators
  • Two day off-site training programme (can be held during the mid-term break)
  • Trained Peer Educators engage in 1:1 or small group sessions with their peers and record their activity.

Why Peer Education?

Peer Education has been shown to be effective because:

  • Young people think of their peers to be more credible sources of information compared to adults
  • Information is provided in ways that young people find more acceptable
  • Existing social networks are used to share experiences which can be sustainable and have more impact beyond formal school teaching sessions
  • Young people may be more comfortable asking questions and sharing personal experiences.

Benefits for young people

  • Opportunity for young people to share their concerns and seek solutions through mutual sharing
  • Inspires young people to adapt health-seeking behaviour
  • Gives them the skills and knowledge they need to improve their health and wellbeing
  • Builds resilience helping them to make better choices around their health.

Benefits for Peer Educators

  • Young people model positive behaviour and gain recognition and respect from their peers
  • Empower participants to help themselves
  • Develop and sustain leadership and facilitation skills
  • Gain valuable experience for CV and college/university applications.

What’s in it for schools?

Some of the benefits for schools by participating in the Peer Education Programme due to early intervention and providing support to help young people achieve positive health outcomes and reach their full potential benefits include:

  • Increased school attendance
  • Raised aspiration and educational attainment
  • Young people participating in positive activities

For more information about the Peer Education Programme and how your establishment can sign up please contact me on Jacqueline.francis@compass-uk.org, 07880 974 162 or my colleague Abdullah Junaid on Abdullah.junaid@compass-uk.org, 07492 940 475.

Meet the team

Yvonne

Interim Service Manager

Jackie

Programme Coordinator

VACANT

Nurse Team Leader

Rachel

Health and Wellbeing Nurse

Junaid

Engagement and Participation Support Worker

Jalal

Health and Wellbeing Practitioner

Natalie

Health and Wellbeing Practitioner

Vicky

Health and Wellbeing Practitioner

VACANT

Health and Wellbeing Practitioner

VACANT

Health and Wellbeing Practitioner

Help & support

For information about relevant health and wellbeing topics please expand the sections below.

Children

I am aged under 11 years

Young People

I am aged 11-19 years (up to 25 years old with special educational needs)

Parents / Carers

I am a parent / carer

Professionals

I am a professional

Callback request

To request a call back regarding a new referral to the service, please complete the form below.

Are you a service user, professional or a carer? Please select one of the following:*
Service UserProfessionalParent or CarerOther