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Tower Hamlets (Compass Safe East)

A free, confidential health and wellbeing service for children and young people who need support around drug and alcohol use and/or sexual health. The service works with anyone who lives or studies in Tower Hamlets up to the age of 19 (up to 25 if you are in care, have special educational needs or a disability). Our aim is to help you make decisions where you feel you are in control of your health and wellbeing.

We listen to young people and help them to feel welcome and comfortable when they access our services. You have the right to attend services that are friendly, confidential, non-judgemental and treat you with respect. We do not tolerate any forms of discrimination at Safe East.

Feel free to drop in! You do not need to book an appointment. You could also bring along a friend if you need them to support you but occasionally you may need to be seen alone by one of our health and wellbeing nurses or workers depending on what your needs are.

How the service can help you

Contact us if you need support with:

  • Drug or alcohol use
  • Stop smoking support including Nicotine Replacement Therapy (NRT)
  • Sexual health
  • Free condoms
  • STI testing
  • Contraception

How you can access the service

If you feel that you, or someone you know, would benefit from our support or would like some more information about the service, you can get in touch anytime via:

  • Telephone on 0203 954 0091 to speak to one of our friendly team
  • Text (ChatHealth confidential text messaging) on 07520 615 593
  • Email compass.towerhamletsyphws@nhs.net
  • Drop in to our hub (Safe East Clinical Hub, 59 Mile End Road, Mile End E1 4TT) – no appointment necessary during opening hours – or one of our other venues (see below for locations and opening times)
  • Our confidential online referral form

Or check out our Twitter page @safeeast for more information.

Our office opening hours are Mon-Fri 09:00 to 17:00.

We will get back to you within one working day if you contact us outside these hours.

Drop-in opening times and further details

Monday
10:00am – 2:00pm
Safe East Clinical Hub
59 Mile End Road, Mile End,
E1 4TT
Tel: 020 3954 0091
Drop in self referral
Drop in health and
wellbeing clinic
Sexual health clinic
Monday
4:30pm – 6:30pm
Limehouse Youth Club
Limehouse Causeway, Poplar,
E14 8BN
Tel: 020 7364 6387
Drop in health and
wellbeing clinic
Tuesday – Friday
1:00pm – 6:00pm
Safe East Clinical Hub
59 Mile End Road, Mile End,
E1 4TT
Tel: 020 3954 0091
Drop in self referral
Drop in health and
wellbeing clinic
Sexual health clinic
Tuesday
5:30pm – 8:00pm

Eastside Youth Centre
6 Parnell Road, Bow,
E3 2RB
Tel: 020 8981 3298 (3:00pm – 6:00pm)
Drop in health and
wellbeing clinic
Wednesday 4:00pm – 7:00pm
(weekly rotation)


Collingwood Youth Centre

Community Hall, Headlam Street
E1 5RT
Tel: 020 7364 4937

Columbia Road Youth Centre
27 Columbia Road
E2 7QB
Tel: 020 7364 4937

Limehouse Youth Club
Limehouse Causeway
E14 8BN
Tel: 020 7364 6387

St Andrews Wharf Youth Centre
Mast House Terrace
Britannia Road
E14 3RW
Tel: 020 7364 6387

Wapping Youth Centre
Tench Street
E1W 2QD
Tel: 020 7364 5022

Christian Street Youth Centre
30 Challoner Walk, Whitechapel
E1 1AZ
Tel: 020 7364 5022

Haileybury Youth Centre (Boys group)
Haileybury Centre, 2 Ben Jonson Road,
E1 3FQ
Tel: 020 7364 6113

Tramshed Youth centre
Digby Street
E2 0LS
Tel: 020 7364 6113

Drop in health and
wellbeing clinic
Wednesday
7:30pm – 8:30pm

Linc Centre
70 Fern Street, Bromley by Bow
E3 3PR
Tel: 020 7538 5748
Drop in self referral
Sexual health clinic
Friday
3:00pm – 6:00pm

Spotlight, Langdon Park
30 Hay Currie
E14 6GN
Tel: 020 3011 1333
Drop in self-referral
Sexual health clinic
Saturday
11:00am – 2:00pm

The Hub
The Hub, 59 Mile End Road, London
E1 4TT
Tel: 020 7510 4000
Drop in self-referral
Sexual health clinic

Making services better for young people in Tower Hamlets

Tower Hamlets is rolling out the YOU’RE WELCOME Programme !  Find out more about how your service can become young people friendly by achieving the YOU’RE WELCOME accreditation award.

WHAT IS YOU’RE WELCOME?

  • A set of non-mandatory standards developed by the Department of Health in 2008 (revised in 2011, endorsed by WHO),  designed to improve access and quality by creating young people friendly health services
  • The standards set out principles to help commissioners and providers to improve both NHS and non-NHS health services for young people
  • They provide opportunity to drive up quality and engage young people in service improvement, design and review – Young Verifiers

WHAT CRITERIA WOULD I NEED TO MEET?

Settings would have to meet all 7 standards to get the award:

  1. Involving young people in their care and in the design, delivery and review of services
  2. Explaining confidentiality and consent
  3. Making young people welcome
  4. Providing high quality health services –includes 5 specialist standards
  5. Staff skills and training
  6. Linking with other services
  7. Supporting young people’s changing needs

HOW DOES IT WORK?

  • Settings who have not previously received the YOU’RE WELCOME accreditation will need to complete a Self-Assessment toolkit
  • If you have previously received the award you will need to be re-validated(every 18 months)
  • As par of the verification process, Young Verifiers will conduct a mystery shopping visit
  • The Moderation Panel made up of key stakeholders agrees the YOU’RE WELCOME accreditation

WHAT’S IN IT FOR ME?

By achieving the award, your service will benefit from:

  • Getting your service reviewed from the perspective of a young person
  • Increased confidence in staff so that they are better able to address the needs of young people who access your service
  • Making improvements that will help to increase young people’s access to your service
  • Improved commissioning prospects by having achieved a recognised quality standard that is supported by Public Health England, NHS England and the Department of Health.

So far a number of services have been re-validated and are awaiting the verification process. We are also inviting all organizations who provide services for young people to take advantage of this opportunity to help improve health outcomes for young people who live in or access the borough.

For more information contact Jacqueline Francis, YOU’RE WELCOME Co-ordinator on 07880 974 162 or Jacqueline.francis@compass-uk.org

Train to become a Young Verifier to help to make local services better for young people in Tower Hamlets

RECEIVE a £100 INCENTIVE

No experience necessary!

Are you

  • 15-20 years old?
  • Concerned about how health services are delivered to young people?
  • Interested in helping to shape services for young people and gaining recognition for carrying out outstanding work in your community?
  • Available to meet one evening per week in Tower Hamlets for training and to carry out mystery shopping visits?

Young Verifiers use the set of quality standards which services have to meet and evidence in order to prove that they are young people friendly to award services with the You’re Welcome Accreditation.  This is measured through the completion of a self-assessment toolkit followed by an assessment.  Settings include health centres, pharmacies, GPs and other health ‘settings.’

WHAT’S IN IT FOR ME?

Becoming a Young Verifier will help you to:

  • Develop self-confidence
  • Increase your communication skills
  • Help shape the way health services are delivered and evaluated.
  • Gain valuable work experience to enhance your CV, college and university applications
  • Receive full accredited training (AQA Award), certificate and a reference from Safe East

COME ALONG TO OUR FREE TRAINING DAY

WHEN:  20th Feburary 2020

TIME:   9:30am — 4pm           

 WHERE: 95 Whitechapel High,  Street, E1 7RA

HOW TO APPLY

To find out more about how you could become a Young Verifier and the YOU’RE WELCOME programme please contact us on 07880 974 162 or email jacqueline.francis@compass-uk.org

Meet the team

Yvonne

Interim Service Manager

Jackie

Programme Coordinator

Gloria

Nurse Team Lead

Meaza Yohannes

Health and Wellbeing Nurse

Junaid

Engagement and Participation Support Worker

Jalal

Health and Wellbeing Practitioner

Natalie

Health and Wellbeing Practitioner

Vicky

Health and Wellbeing Practitioner

Zoch

Health and Wellbeing Practitioner

Jessica

Health and Wellbeing Practitioner

Help & support

For information about relevant health and wellbeing topics please expand the sections below.

Children

I am aged under 11 years

Young People

I am aged 11-19 years (up to 25 years old with special educational needs)

Parents / Carers

I am a parent / carer

Professionals

I am a professional

Callback request

To request a call back regarding a new referral to the service, please complete the form below.

Are you a service user, professional or a carer? Please select one of the following:
Service UserProfessionalParent or CarerOther