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Policy Statements

Our Commitment to Equality & Diversity

‘Valuing each Individual’ is one of our core values at Compass and is underpinned by equality of opportunity and celebrating diversity. We are committed to promoting equality and inclusivity in all we do as well as reflecting and responding to the diversity of the communities we serve.

We will:

  • provide equitable and accessible services to which all service users are entitled regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, offending past, caring responsibilities or social class
  • make sure our services are delivered equally and meet the diverse needs of our service users by assessing and meeting their diverse needs
  • create an environment in which individual differences and the contributions of our staff are recognised and valued
  • select those for employment, promotion, training, or any other benefit purely on the basis of aptitude and ability
  • have clear procedures that enable our service users, candidates for jobs and employees to raise a grievance or make a complaint if they feel they have been unfairly treated
  • review all our employment practices and procedures to ensure fairness
  • treat breaches of our equality and diversity policy as misconduct which could lead to disciplinary proceedings

If you require this policy statement in an alternative format, please email:


At Compass, safeguarding is our top priority.

Protecting children and young people and adults at risk from abuse or neglect is everybody’s responsibility and doing nothing is not an option. We believe that everyone has a right to live and receive services in an environment free from prejudice and safe from exploitation or abuse.

Safeguarding is embedded in every part of our work from Safer Recruitment processes for all staff and volunteers to design and delivery of our services and governance systems.

Mandatory safeguarding training begins during induction and continues at a level appropriate for the individual’s role. They are required to work to our Safeguarding Policy, procedures and guidance and are supported through supervision and refresher training provided at regular intervals.

Our holistic assessment for service users, together with a whole family approach, ensure any risks of harm identified to children, young people and adults are acknowledged and responded to in a professional and timely manner and that those affected can access the support and services they need.

We employ a child and person-centred approach and recognise our duty of care to comply with Working Together (2018), statutory guidance to safeguard children and young people. Through effective inter-agency working and appropriate information sharing, we put in place arrangements to safeguard and promote the welfare of adults at risk and children and young people.

We ensure our Safeguarding Policy and practices are informed by national guidance and follow Local Safeguarding Children Boards and Safeguarding Adults Boards’ guidance and requirements within our services. Learning from our own and other’s experience continues to inform and shape our practice.

Our Designated Safeguarding Lead is Vanessa Kinsey-Thatcher, Quality Assurance & Clinical Governance Lead.


As a core provider of public health services, Compass recognises that confidentiality and consent is at the heart of its delivery of high-quality services which includes the storing and sharing of personable identifiable information (data).

There are certain circumstances where the obtaining of consent may not be possible and or in ‘best interests’ such as safeguarding children and vulnerable adults or emergency one off clinical interventions. Therefore, Compass will use as its legal basis for the storage and sharing of service user data as the provision of public services.

Where the data is sensitive i.e. includes details of clinical and therapeutic interventions the legal basis will be the provision of health services. In all other circumstances such as for employees, Compass will rely on consent as their legal basis for storing and sharing data.

Whatever legal basis is being used the following principles will apply to the storing and sharing of data to ensure confidentiality is maintained:


These principles will be applied in accordance with the following policies:

  • Data Protection policy – sets out the principles that Compass will adopt to ensure the safe and appropriate storing and sharing of personable identifiable information
  • Information Governance policy – sets out how the Compass principles will be embedded and put into practice across the organisation

Named Leads

  • The named Senior Information Risk Owner (SIRO) for Compass is Mark Roberts (Finance & Executive Director)
  • The named Caldicott Guardian for Compass is Rachel Bundock (CEO & Executive Director)

If you have any questions, you can contact us on email at or 01904 636 374.

Social value

Together we are stronger and everyone can contribute.

Bringing value to communities is central to our charitable aims. We focus on supporting local projects that deliver social, economic and environmental benefits to residents. We achieve this by:

  • Bringing people together to generate ideas and solutions, rather than working in isolation
  • Sharing resources to create maximum effect
  • Using knowledge and data to respond to challenges and empower people within their communities to work together to bring about change

Our social value policy helps Compass staff to achieve these things; as an employer and a provider of services. Each service has its own plan so it can actively support identified needs and opportunities within local communities.

Comments & Complaints

Our aim is to ensure people receive the best service and experience and it made a difference when it mattered.

We would like to hear about your experience of using a Compass service and any suggestions for how we might do things better or differently.

If you would like to make a complaint, please contact the service manager of the service that you used. You can find this information within the services section on the website. Alternatively, you can email your complaint addressed to the Chief Executive on

If you would like more information about our Complaints policy please click on this link.