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Celebratory lunch after team achieve a Good rating from CQC

Published on: October 27, 2022

Staff at our Tower Hamlets Safe East service were taken out in London as a big thank you for their efforts in achieving a rating of “good” from the CQC for the sexual health strand of their work.

Rich Thomas, Operations Manager, said: “Compass wanted to recognise the fantastic achievement by the team in Tower Hamlets by taking them out for a celebratory lunch in London.

“The team have worked exceptionally hard over the last 18 months and to be recognised by CQC as a ‘Good’ service is a testament to the journey the team have been on. Young people know when they visit they are going to receive an inclusive, respectful and person-centred service. Well done to everyone in the team!

Read what the CQC says about the Safe East service

CQC Report commented;

  • All staff were committed to continually learning and improving services. Leaders encouraged innovation and development of staff.
  • Leaders and staff actively and openly engaged with young people and local organisations to plan and manage services.
  • The service collected reliable data and analysed it. The information system were integrated and secure. Data or notifications were consistently submitted to external organisation as required.
  • Leaders and teams used systems to manage performance effectively. They identified and escalated relevant risks and issues and had plans to cope with unexpected events.
  • Leaders operated effective governance processes, throughout the service and with partner organisations. Staff at all levels were clear about their roles and responsibilities and had regular opportunities to meet, discuss and learn from the performance of the service.
  • Staff felt respected, supported and valued. They were focused on the needs of young people receiving care. The service provided opportunities for career development. The service had an open culture, where patients, their families and staff could raise concerns without fear.
  • Leaders had the integrity, skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. They supported staff to develop their skills and take on more senior roles.
  • Children and young people could access services which provided the right care at the right time.
  • The service was inclusive and took account of young people’s individual’s needs and preferences. They coordinated care with other services and providers.
  • Staff supported and involved young people, and where appropriate, families and carers to understand their condition and make decisions about their care and treatment. They empowered young people as partners in their care, practically and emotionally.
  • Staff treated young people with compassion and kindness, respected their privacy and dignity, and valued them as individuals. There was a strong person-centred culture, and feedback from young people was consistently positive about staff interactions.
  • The service worked excellently with other partners to support young people’s needs, and were able to offer an integrated service by being located in a local creative youth centre. For example, a specialist extended GP hub called Health Spot ran once a week at the youth centre. The hub ran in partnership with a local GP, Tower Hamlets Health and Wellbeing Service, and a local mental health outreach team, which offered holistic support to young people by supporting both mental and physical health needs.