The mission of Compass is to create healthier lives and safer communities

We achieve our mission through the delivery of effective prevention, early intervention, targeted and specialist services that build resilience and guide children, young people and adults away from risk and towards greater health and wellbeing.

The priorities for Compass in our work with families, communities and partner agencies are to:

  • Provide accessible, person-centred and flexible responses that meet the needs of diverse communities and reduce health inequalities

  • Provide age appropriate public health promotion, prevention and early engagement services to identify additional needs and deliver progressive interventions in the right place and at the right time

  • Focus on the whole person by providing holistic personalised care that builds upon individual strengths and talents

  • Provide effective specialist treatment interventions for children, young people and adults engaged in risky behaviour, creating opportunities for sustainable recovery and reintegration for everyone;

  • Work in partnership with families and communities to support prevention, recovery and reintegration;

  • Work with partners to develop effective integrated prevention, early intervention and treatment systems from birth to old age.

Our Vision

The Compass vision is to be the best in all that we do, by bringing the maximum benefit to the people we work with.  Our aim is that in every Compass service we deliver consistently safe, effective, and high quality person centred care so that we can meet our ambition of  helping each person to lead a healthy, safe and productive life.

Being the best also means maximising our impact for other key stakeholders:

  • Commissioners: Reliably meeting objectives and working collaboratively to improve the effectiveness and efficiency of the wider systems in which we operate;

  • Communities: Understanding and responding to local needs creatively and flexibly in order to maximise health and social gains;

  • Our staff: Enabling and empowering our workforce to innovate and to improve the outcomes for our service users.

Our Values

We pursue our mission and vision by holding true to a guiding set of values:

  • Integrity: maintaining an unstinting commitment to honesty and openness in all our activities;

  • Valuing each individual: respecting the needs of each person and helping them gain greater control over their life;

  • Being solution focused: responding quickly and flexibly to current and emerging needs;

  • Being consistent and reliable: always delivering on our commitments.

Safeguarding Statement

At Compass, safeguarding is our top priority. We are committed to protecting adults at risk and children and young people from abuse or neglect. Safeguarding is everybody’s business and doing nothing is not an option. We believe that everyone has a right to live and receive services in an environment free from prejudice and safe from exploitation or abuse.

Our service users receive a holistic assessment and we work cooperatively with other agencies to ensure that any risks of harm identified to children, young people and adults are acknowledged and responded to in a professional and timely manner and that those affected can access the support and services they need. We employ a child and person-centred approach in accordance with Working Together 2015 and the Care Act 2014.

Compass follows Safer Recruitment processes and all staff and volunteers complete mandatory safeguarding training during their induction. They are required to follow our comprehensive suite of Safeguarding Policy, procedures and guidance and receive training at a level appropriate to their role, which is refreshed and updated at regular intervals.

We continue to ensure that our Safeguarding Policy and practice are informed by national guidance and follow Local Safeguarding Children Boards and Safeguarding Adults Boards’ guidance and requirements within our services.

Our Designated Safeguarding Lead is Jane Hughes, Operations Director Specialist Services. 

General Data Protection Regulation (GDPR) Statement

At Compass, we understand our obligation to maintain the confidentiality of personal data we receive.  This obligation is delivered by system controls and the approach of our staff.

Our approach to confidentiality is based on the GDPR and the Information Commissioner’s advice. We will:

  • Ensure there is always a legal basis for us to store, process and share data

  • Where the legal basis is consent, we ensure the person both is capable of giving consent and understands the implications of doing so Inform the owners of all personal data we process

  • why we need the data

  • what we will do with it

  • who we will share it with and under what circumstances

  • how the data will be stored for and how long

  • individual’s right to access personal records

  • individual’s right to withdraw consent at anytime

  • Ensure that personal data is accurate and kept up to date

  • Train our staff to understand their responsibilities under the GDPR

  • Ensure our IT and physical storage systems are secure and that adequate controls are in place to prevent the unauthorised access to any data.

Our suite of data protection policies, which are designed to cover all aspects of practice required to meet our obligations, are reviewed regularly in line with changes in the law and guidance from the Information Commissioner Office –

Compass’s designated Senior Information Risk owner (SIRO) is Mark Roberts, Finance Director.

If you have any questions, you can contact us on email at or 01904 636 374.

Our Performance

As a registered charity, Compass are required to share their audited accounts from previous years. Please see here: